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Privacy Policy

Privacy and Personal Information Protection Policy

About Us
(“Camping et Ranch du Fjord”, “we”, or “our”), including for the operation of the website campingetranchdufjord.com. The terms of this Policy cover all our operations through the Site.

The person responsible for the protection of personal information is: Dominic Poitras (the “RPRP”).

You can contact him regarding any matter arising from this Policy.

About This Policy
Our Privacy and Personal Information Protection Policy (the “Policy”) describes how we, through all communication channels, whether online on our website or related platforms (the “Site”), collect, use, and disclose personal information (as defined below) of its visitors (“you”, “your”, or “yours”).

We are committed to protecting your right to privacy and recognize the importance of safeguarding the personal information we collect about you. We have prepared this Policy to describe our practices regarding the personal information we collect. In conjunction with this Policy, you should also review our booking conditions for a more complete understanding of the rules governing our Site, products, and services.

By visiting our Site, purchasing our products, or using our services, you acknowledge that we process your personal information in accordance with the terms of this Policy, and you understand that the collection, use, storage, and disclosure of your personal information are as set out in this Policy.

Your Rights Regarding Your Personal Information
You have the right to make requests regarding your personal information. You may:

  • Review the personal information we hold about you or request a copy.
  • Request updates or corrections if the information is inaccurate.
  • Request that we delete your personal information.
  • Opt out of sharing your personal information with third parties for certain purposes, including sharing that may be defined as a sale under applicable laws.
  • Object to certain types of use of your personal information.
  • Make choices regarding receiving email marketing.
  • Indicate which cookies you want us to use when you shop online.

These rights may vary depending on where you reside.

If you request that we delete or stop using your personal information, we may not be able to honor the request if the information is necessary to provide our services, complete transactions related to our products, process payments, returns, warranties, fulfill your order, or comply with tax, audit, or regulatory requirements.

To request a copy of any other information we hold about you or request the deletion of personal information, please contact the RPRP in writing at the contact details in the “Contact” section of this Policy.

Your request for access or deletion must include:

  • Your name and postal address.
  • Details of your request.
  • Supporting information to verify your identity (e.g., a copy of your passport or driver’s license).
  • Your signature and the date of the request.
  • If you are making a request on behalf of another person, their signed authorization is required.

The information provided during an access or deletion request is necessary to verify your identity and will only be used for that purpose.

Regardless of your rights, we may not be able to modify or delete certain personal information if we are required to retain it to provide the services you requested, fulfill other obligations to you, for security reasons, to comply with applicable laws or regulations, for internal business purposes, or for any other valid reason.

Additionally, information you have shared with others, such as reviews or forum posts, may remain publicly visible, and certain copies of your information (e.g., log entries, residual copies) may remain in our database, though anonymized.

Information We Collect
We collect information about you in various ways:

Information You Provide to Us

  • Online Order Information: When you make a reservation on our Site, we ask you to provide information about your purchase, such as your name, email address, address, phone number, and payment information.
  • Marketing Communications: If you wish to receive marketing communications from us, you can sign up on our Site. We will ask for your email address or phone number to send you marketing materials. Similarly, once you provide your email address when creating a customer account or tracking an order, we will use it for advertising and marketing purposes.
  • Communicating with Us: When you contact our customer service, we collect the content of those communications and any additional information about the communication method, such as phone, SMS, email, chat, or social media platforms. For example, if you send us an email, we collect your email address; if you send a text message, we collect your phone number, etc.

Information We Collect Through Your Interactions with Us

  • Site: When you visit our Site, we may collect your device identifier, such as your IP address, as well as information about your browser, settings, purchase preferences, and how you interact with our Site and other digital products.

Other Sources

  • Surveys: We may collect information about you as part of surveys regarding fraudulent or criminal activities on our Site.
  • Other Sources: We may also collect information from other sources, including, for example, joint marketing partners, data analytics companies, public databases, publicly accessible social media pages, and other third parties we work with.

Aggregated and Derived Information

  • Aggregated Information: We may aggregate or anonymize personal information so that it is no longer considered personal information. We do this to generate other data for our use, which we may use and disclose for any purpose.

Cookies

  • Strictly Necessary Cookies: Like many commercial websites, we automatically collect information electronically using cookies. Cookies are text files placed on your computer to collect standard internet registration information and visitor behavior information. Most websites, including ours, would not function properly without certain cookies. These allow us to avoid system interruptions, display information, fix bugs, and ensure the security of our Site (and your account). These are often called “strictly necessary cookies.” Among other things, we use them to:
    • Balance website traffic to ensure consistent and reliable service for our customers.
    • Limit traffic to key parts of the Site to maintain performance levels.
    • Facilitate your use of our Site.
    • Record your acceptance of the Policy, cookie policy, and website terms and conditions, without which access to the Site is not granted.

Because they are necessary for the proper functioning of our Site, we do not offer the option to disable them. You can delete them using your browser settings, but some Site features may then be unavailable.

  • Functional Cookies: Some cookies provide important services but are not strictly necessary for the Site’s operation. These cookies use information about your interactions with us to suggest products and special offers. If your purchases are interrupted, they remember where you left off and may send you a reminder via email, social media, or while browsing another website or device.

If you do not agree with the use of these cookies, you can opt out using the deactivation tools we have placed on our Site. Functional cookies are used to improve the Site’s usability, for example, to:

  • Determine your preferences.
  • Save your preferred language and geographic region/country.
  • Keep you logged in.
  • Allow you to purchase a product during a live streaming session.

Most browsers automatically accept cookies, but you can choose whether to accept them through your browser settings. You can refuse cookies by modifying your browser’s internet settings.

Here are some links to disable cookies in the browser you use:

For more information on how to refuse cookies, refer to your browser’s “Help” section or visit www.allaboutcookies.org.

The duration a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies remain until you stop browsing, while persistent cookies remain until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can visit the Digital Advertising Alliance for more information on disabling certain cookies.

Interest-Based Marketing and Targeting
We may use your personal information to deliver targeted advertisements or marketing communications that may interest you (interest-based targeted advertising). Interest-based marketing delivers ads on websites you visit, making them more relevant to your interests. Shared interests are grouped based on prior web browsing activity, and users then receive ads matching those interests. This makes advertising as relevant and useful as possible. Relevant ads may also be delivered based on the website content you recently viewed, known as retargeting (or remarketing).

We conduct remarketing campaigns using the Google Ads platform for online advertising, particularly on the Google Display Network. AdWords remarketing displays ads based on the sections of our Site you have visited by placing a cookie on your web browser. This cookie does not identify you or provide access to your computer or mobile device; it only indicates to other websites that you visited a specific page, showing ads related to that page. Google AdWords remarketing allows us to tailor our marketing to better meet your needs and display only ads relevant to you.

If you do not wish to receive ads from us, you can opt out in several ways:

Note that opting out:

  • Does not stop personalized advertising for our products and services on our own websites.
  • Does not stop all online behavioral advertising, as these opt-outs apply to registered third-party advertising agencies.
  • Does not eliminate all advertising on our Site or other websites, but the ads you see may be less relevant to your interests.

Deleting browser cookies may remove your opt-out preferences, so you may need to opt out again. You can also disable some of these services by visiting the Digital Advertising Alliance opt-out portal: https://optout.aboutads.info/?c=3&lang=en.

Note on “Do Not Track”
“Do Not Track” is a privacy preference users can set in their web browsers. When enabled, the browser sends a message to websites requesting not to track the user. Due to the lack of consistent industry enforcement on how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect this signal from your browser. For more information, visit www.allaboutdnt.org.

How We Use Your Personal Information
We use your personal information to provide our products and services and to operate our business. We use the information we collect for multiple purposes. For example, if you make a reservation on our Site, we collect various types of information from you and use them in several ways:

  • We may use your contact details to send you a purchase receipt.
  • We may review your experience on our Site to make improvements and tailor it to your needs.
  • We analyze the data you provide and your behavior on our Site to ensure the activity is not fraudulent.
  • We use your purchase information for other business purposes, such as accounting and financial reporting.
  • We may combine information we collect from you with information from other sources, including your online and in-store purchase transactions and other interactions with us and our partners.

When you visit our Site, we have a legitimate interest in using your browsing data to improve its usability. When you engage with us online, we have a legal obligation to ensure you are not attempting to defraud us or our customers.

If you no longer wish to be contacted for marketing purposes, you can click the unsubscribe link at the bottom of any promotional message or contact us at the details provided in the “Contact” section.

Providing Products and Services
We use your information to process and communicate about your reservations, respond to customer service requests, enable the use of online technologies, enroll you in rewards and loyalty programs, and inform you of policy changes that may affect you. We use information this way to fulfill a contract with you or comply with a legal obligation.

Marketing Communications and Promotions
We use your personal information to send marketing communications about our products, services, contests, and promotions. We may send emails, postal mail, text messages, phone calls, or social media messages we believe may interest you. We will only send marketing campaigns if you have expressly consented to receive them, and you can opt out at any time.

Business Reporting and Personalized Services/Ads
We use your personal information to analyze or predict customer preferences to prepare aggregated trend reports on how our digital content is used, so we can improve our products and services. We also use your personal information to better understand you and your preferences, allowing us to personalize our interactions and provide information or offers tailored to your interests. We use information this way with your consent or because we have a legitimate interest in doing so.

Enabling Participation in Promotions and Events
We may use your personal information to enable you to participate in events, promotions, and in-store experiences. Some may have additional rules detailing how we will use and disclose your personal information. We use this information to fulfill a contract with you or because we have a legitimate interest in doing so.

Other Business Purposes
We may use your personal information to learn more about our customers, conduct data analysis, troubleshoot technology issues, improve or develop new products and services, investigate and prevent fraud or other illegal activities, enforce our website terms of use (under the “Legal Notice” tab), and provide a more consistent experience across our brands and channels. We may also use your information when we believe it is necessary to protect our rights, property, and safety, and that of our employees, customers, and others. Finally, we may be required to use your personal information to comply with applicable laws, for audit purposes, or to respond to government authority requests. We engage in these activities to fulfill a contract with you, comply with a legal obligation, and/or because we have a legitimate interest in doing so.

Internal Use and Service-Related Use
We use your personal information to continuously improve and develop the products and services we offer and to optimize your experience with us. Additionally, we use and retain information, including personal information, to analyze interactions and performance of our services, and to improve, enhance, or develop new products and services.

Sharing Your Personal Information
We may share your personal information with our affiliates, third parties providing services to you or us, promotional partners, social media companies, or other third parties as needed to conduct our business or comply with a legal obligation.

Public Authorities
We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other legal request for information we receive, or to otherwise protect our rights.

Display to Other Users
Any content you post on a publicly accessible forum through our services may be displayed publicly on our Site. You acknowledge that these channels or forums are intended for public, not private, communication.

Information for Processing Your Purchases
We may share your personal information with the following third parties and for the following reasons:

  • Financial institutions, credit card companies, credit reference agencies, and anti-fraud service providers for payment processing and (where necessary) fraud screening.
  • Technical, logistics, transportation, delivery partners, and customer support providers to complete the contract we have with you.
  • Advertising and marketing partners to assist with our marketing campaigns.
  • Third-party service providers we use for data processing services, such as conducting marketing initiatives or customer surveys on our behalf.

Information from Third Parties
We may collect information about you from third parties or supplement the information we collect from you with additional records from third parties. We also collect information from third parties to enhance our ability to serve you, tailor our content, offer information we believe may interest you, and inform our business and operational decisions.

Payment Services
We provide access to certain third-party payment processors, such as PayPal. If you choose to use one of these services, your personal information will be collected by that third party and subject to their privacy policy. We have no control over and are not responsible for the collection, use, and disclosure of your personal information by these third parties.

How We Protect Your Personal Information
We implement commercially reasonable and appropriate physical, administrative, and technical security measures to protect your personal information from unauthorized access, use, or disclosure, as well as from loss or other breaches of protection.

While we apply these measures to your personal information, no data transmission over the internet can be guaranteed as 100% secure. Your own conduct may determine your level of protection. As such, we cannot guarantee the security of personal information you transmit to us. You understand that any personal information you transfer to us is at your own risk.

Rest assured that any use or disclosure of your personal information complies with applicable laws.

Retention of Your Personal Information
We will retain your personal information in our records as long as necessary to fulfill the purposes for which we collected it. This includes complying with applicable laws, resolving disputes, enforcing our rights, and contractual agreements. If we are unable to delete certain information from our systems for technical reasons, we will inform you and implement appropriate measures to prevent further use of the data. We may use anonymized data indefinitely.

For more information on your right to erasure, see the “Your Rights Regarding Your Personal Information” section.

International Visitors
The Site is hosted in the province of Quebec and is intended for users located in Quebec. However, like most websites, our Site is accessible to visitors from other jurisdictions.

If you are located outside Quebec, please note that the personal information protection laws applicable to you may differ from those in Quebec, and your personal information may be subject to access requests from Canadian or Quebec governments, courts, or law enforcement. Additionally, this data may be stored on servers located outside your territory of residence.

By using the Site or providing us with information, you consent to the transfer, processing, use, sharing, and storage of your information, including personal information, as outlined in this Policy.

Third-Party Websites and Features
The Site contains links to other websites and may include or feature certain social media or other functionalities provided by third-party platforms (e.g., the ability to share on Facebook or the Facebook “Like” button). These features may collect some of your personal information and may set a cookie to enable proper functionality. The use of these third-party features may involve the third-party operator providing us with certain information, including personal information. If you click on social media icons on the website (e.g., for Facebook or Instagram), we may access personal information you provided on those third-party sites or applications. Your interactions with these features or other websites are governed by the policies of the third party providing them. This Policy applies only to our Site.

Minors
The Site is not intended for individuals under 13 years of age. We do not knowingly collect personal information online from visitors in this age group without parental authorization. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us to request its deletion at the contact details provided in the “Contact” section.

Changes
This Policy takes effect on the date indicated below. We reserve the right to modify it from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons, and we will post any changes on this page.

To the fullest extent permitted by applicable laws, our use of personal information is governed by the Policy in effect at the time we use the information. By accessing the Site after changes to the Policy, you are deemed to have accepted those changes.

Contact
For more information about our privacy practices, if you have questions or concerns, or if you wish to file a complaint, please contact the RPRP at the following details:

By Phone: 1 (418) 237-4230
By Email: info@campingetranchdufjord.com
By Mail:
604, Route de la Grande Alliance (Route 138)
Baie-Ste-Catherine, Quebec
G0T 1A0
Attention: Personal Information Protection Officer

Baie Ste-Catherine, Last Updated: May 12, 2025